Membership

Online Registration & Membership Self-Service Portal

Upcoming Registration Dates:

Winter Registration: Monday, November 13
Spring Registration: Monday, February 12
Summer Registration: Monday, June 4

Click here to access our online registration system

A Guide to Online Registration System:

You can access our new registration system by clicking here or by clicking on any of the Online Registration links on the New Canaan YMCA website.

Each family has one account.  Your username is the primary email address that is on file with the Y.  Once entering this email address as your username, click “forgot password” to create your password.

If you have any questions, call the Y Front Desk at 203-966-4528 and we’ll help you out! 

Registration Instructions:

1. There are so many easy ways to search or browse for activities with our new system:

  • Search by activity name or keyword with the homepage search bar
  • Browse by activity, category, or age by placing your mouse over “Activities” in the top menu bar
  • Click on the “View and Register for Activities” link found on the homepage to browse all programs and narrow
    down using filters such as age, activity category, day of the week, session dates, and instructor.

2. Once you’ve found an activity you would like register for click “Add to Cart”.

3. Select who in your family is registering for this activity

4. Review and check any required waivers/forms.

5. Proceed to checkout and enter payment details. You will be able to view your receipt and a copy will be emailed to you.

Note: With our new system, we now accept all major credit cards.

Online Registration FAQ’s

Q: I can’t log in.
A: Your username is the primary email address on file with the Y.  Once you have your username, enter it on the login page and click “forgot password” to create your own secure password.  If you have any questions, please call the Front Desk.

Note: Each family has one account.  The system will allow you to enter any email address to create a new account, even if it is not the correct address for your account.  If you have entered an incorrect email address for your username, you will be prompted to create a new account and add contact details.  If you are prompted to do this, please contact the Front Desk to confirm your correct username email address.  Upon logging in with the correct username, your membership and contact details will already be in the system.  Once logged into your account, you can update personal details, including the email address associated with your account.  Creating a new account with an incorrect username will result in difficulty registering as your membership details will not be accurate.

Q: My children don’t show up.
A: If your children are members they should already be added in your account, if you do not see them listed, contact the Front Desk at 203-966-4528.  You can add a non-member child to your online account to register them for activities where non-member participation is an option.

Q: I can’t find the class I want.
A: Our new website is designed to be very user friendly, however, our Member Relations Staff at the front desk are always happy to assist you. You can also browse our current activity brochure online or pick a copy up at the Front Desk.

  • Search by activity name or keyword with the homepage search bar
  • Browse by activity, category, or age by placing your mouse over “Activities” in the top menu bar
  • Click on the “View and Register for Activities” link found on the homepage to browse all programs and narrow
    down using filters such as age, activity category, day of the week, session dates, and instructor.

Q: I’m waiting for financial aid and I’d like to register.
A: If you submitted your paperwork before 12 noon on Friday, it should be processed; if not, then we’ll process your paperwork as soon as possible and get back to you. If you haven’t completed any paperwork, forms are available online on our website. Once approved, you’ll then be able to register. Registration can only be processed or picked up at the Front Desk.

Q: I’m not sure which swim class is best for my child.
A: If you’re unsure of the best swim class for your child, we recommend that you speak with Kim Rojas, Assistant Aquatics Director at 203-920-1643 before signing up for a class. It’s possible that your child may be tested.  You may still use your best judgement and register for a class, however, if the class isn’t suited to the needs of your child and you want to change classes, there’s a $15 processing fee to do so.  You’ll then need to find another, available class better suited to the needs of your child.

Q: I realized I registered for the wrong class and I can’t delete it.
A: You’ll need to come to the front desk and complete a Class Change/Refund Form. There’s a $15 processing fee. You can still register for the correct class online, or at the front desk.

Q: I would like to request a refund.
A: We highly recommend that you review our Refund Policy online, in our brochure, or at the front desk.  If you would like to be considered for a refund, there’s a $15 processing fee and paperwork must be completed and returned to the front desk. Refunds are at the discretion of the Director in charge of the program.